The continued detention of Kenya Airways (KQ) employees by the Military Intelligence Unit in Kinshasa, has forced the Arline to suspend flights to Kinshasa effective 30th April 2024 until the aircraft can effectively support its flights.
KQ said its unable to support flights effectively without personnel.
“The continued detention of our employees has made it difficult for us to supervise our operations in Kinshasa, which include customer service, ground handling, cargo activities, and generally ensuring safe, secure, and efficient operations. We also ask that our staff be treated humanely and respectfully during this unlawful detention”, says Allan Kilavuka Kenya Airways Group Managing Director & CEO.
Kenya Airways sincerely apologize to its customers for any inconvenience caused by this situation. “We assure you that your safety and well-being, as well as that of our staff, is our number one priority”, added Allan Kilavuka in a statement this Monday 29th April 2024
Affected customers are advised to contact Kenya Airways customer team at +254 711 024 747, WhatsApp at +254 705 474 747, or email customer.relations@kenya-airways.com.
“We continue cooperating with the investigating agencies and the relevant Government entities in both DRC and Kenya to ensure this matter is resolved. We ask that the Military court’s direction that they be released to allow due process to be respected so that our innocent staff can return to their families and everyday lives without harassment”, says Kenya Airways.
DRC’s military intelligence known as Detection Militaire des Activities Anti Patrie (DEMIAP) detained two of the airline’s staff on April 19 for allegedly failing to complete customs documentation on some valuable cargo, and the airline says it has failed to free them despite an order from a military court. (End)